In process improvement, SIPOC or suppliers, inputs, process, outputs and customers (sometimes in the reversed order: COPIS) is a tool that summarizes the inputs and outputs of one or more business processes in table form, with each of the words forming a column in the table used in the analysis. It is used to define a business process from beginning to end before work on process improvement begins.

History

It was in use at least as early as the total quality management programs of the late 1980s and continues to be used today in Six Sigma, lean manufacturing, and business process management.

COPIS variant

To emphasize putting the needs of the customer foremost, the tool is sometimes called COPIS and the process information is filled out in reverse order by starting with the customer and working upstream to the supplier.

Use

The SIPOC is often presented at the outset of process improvement efforts such as kaizen events or during the "define" phase of the DMAIC process. It has three typical uses depending on the audience:

Aspects

Several aspects of the SIPOC that may not be readily apparent are:

Mapping

To create a SIPOC diagram, one must first map the overall process in a few steps. Then one must identify process outputs, who will receive them, and what the necessary inputs and suppliers are for each process. The final step is to share the diagram with the stakeholders to evaluate and verify the results.

Example