Norfolk Fire and Rescue Service (NFRS) is the statutory fire and rescue service for the county of Norfolk in the east of England. The county consists of around 870,100 people, covering the 4th largest area in England with 2,074 square miles including 200 miles of inland waterways, 90 miles of coastline and 6,125 miles of roads. The county city is Norwich with other major towns including Great Yarmouth, King's Lynn and Thetford. Norfolk has one of the 20 Urban Search and Rescue teams across England and Wales which were set up in response to the 9/11 attacks. The teams, including Norfolk, have the capacity to deal with two simultaneous incidents across the UK.

Headquarters and control room

The headquarters of Norfolk Fire and Rescue Service is Jubilee House, Falconers Chase, Wymondham, Norfolk in a combined HQ with Norfolk Constabulary. The joint operations centre is located within the Contact and Control Room (CCR) of Norfolk Constabulary. The former headquarters, Whitegates, was commandeered for use by the National Fire Service during the Second World War and was eventually purchased by Norfolk County Council in 1950. The building was built as a family home in the late eighteenth century and has had various owners over the years. New building at the rear of the original house in recent times has replaced the coach house and stables of earlier times.

Performance

Every fire and rescue service in England and Wales is periodically subjected to a statutory inspection by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). The inspections investigate how well the service performs in each of three areas. On a scale of outstanding, good, requires improvement and inadequate, Norfolk Fire and Rescue Service was rated as follows:

Appliances and capabilities

NFRS operates a range of firefighting appliances, which includes:

Fire stations

The service has 42 fire stations. The stations are divided into four areas, Central, Eastern, Western and Southern. These stations include: The stations are crewed by mixture of wholetime (works full time at a fire station to respond immediately), day-crewed (works full time at a fire station only during the day) and on-call/retained (where they live locally and travel to their fire station when their alerter/pager goes off). Some stations are also cross-crewed by a mixture of firefighters from other stations, wholetime and on-call.

Incidents

In 2014–15, NFRS attended 7,285 incidents where 749 people were rescued and 63 fatalities. Mainly consisting of 2,143 fires, 2,809 special services – road traffic collisions (RTC) and other – and 2,333 false alarms which required no further action. The service have noticed a reduction in the number of fires they attend, however an increasing response to RTC incidents on Norfolk's roads.

Notable incidents